CHERRYCLOSET

At Cherrycloset, we take pride in delivering premium ethnic and western wear with strict quality checks at every stage. To maintain transparency and fairness for all customers, please read our Return, Refund & Exchange Policy carefully before placing an order.

1. Returns & Refunds

No Returns or Refunds for Personal Preferences

Returns and refunds will not be accepted for reasons such as:

  • Change of mind
  • Disliking the product
  • Personal expectations regarding color, fabric, design, or fit

Refunds in Exceptional Cases Only

Refunds will only be considered in cases of a significant error from our side, including:

  • Wrong product delivered
  • Missing product in the package (such claims wil be accepted under 24 hours of product delivery)

All such requests are subject to verification through proper evidence and approval by our support team.

 

RETURN FOR MANUFACTURING DEFECTS

In the event of a verified manufacturing defect, an incorrect product, or an incorrect size being delivered due to an error from our side, the customer will be required to ship the product back to us, as our courier partner does not provide a reverse-pickup service. Cherry Closet will bear the return shipping charges in such cases.

All claims must be supported by a clear, unedited unboxing video showing the package opening and the issue with the product. Every claim will be reviewed and verified by our team before approval. Return shipping arrangements and further resolutions will be communicated to the customer once the claim has been verified and approved.

2. Exchange & Cash on Delivery (COD)

At this time:

  • We do not offer Cash on Delivery (COD) services.
  • We do not provide exchange

All orders must be paid for in advance through our available payment gateways. Eligible concerns will be handled as per this policy.

3. Mandatory Unboxing Video

To raise any claim regarding:

  • Wrong product received
  • Defective product received
  • Missing items
  • Package tampering

Customers must provide a clear and continuous unboxing video showing:

  1. The sealed package before opening
  2. The complete opening process
  3. The product and its condition clearly visible

Claims submitted without a valid unboxing video will not be accepted.

4. Additional Policies

Color & Print Disclaimer

We make every effort to display product colors accurately. However, slight variations may occur due to:

  • Studio lighting
  • Photography settings
  • Mobile or computer screen resolution
  • Display brightness and color settings
  • ONCE THE ORDER IS PLACED IT CANNOT BE CANCELLED AND NO REFUND WILL BE PROVIDED SINCE THE RECEIT IS BEEN GENERATED
  •  

Such minor variations will not be considered defects and are not eligible for refunds or returns.

5. Contact Us

For assistance regarding defective products, refund requests, RTO-related concerns, or order support, please contact us:

Email: closetbycherry@gmail.com

Instagram: @cherrycloset.in

Our support team will review your request and respond at the earliest.